Before an incident
- Name the internal owner for CRA reporting.
- Define how awareness time is recorded.
- Maintain product and version information for in-scope products.
- Identify security, engineering, legal and authorised submission contacts.
- Document the 24-hour, 72-hour and final-report workflow.
- Test the process with a simulated incident.
When an event occurs
- Record the awareness timestamp.
- Open one case record for the event.
- Capture confirmed product and event facts.
- Mark unknown information clearly.
- Track mitigation and corrective actions.
- Escalate for legal/security classification and review.
- Prepare the required reporting stage for official submission through ENISA SRP.
After the first notification
Continue collecting new facts, mitigation information and technical findings. Preserve what changed between the early warning, 72-hour notification and final report.